Stodeer Humpback Whale Mini Sculpture,Collectible Metal Desk Ornament

Returns Policy

This is a custom-made product. We do not accept returns or refunds after payment unless the issue is caused by our error (such as receiving an incorrect or defective item). Thank you for your understanding and support!

If the problem is due to our mistake, we can either offer a refund or send a replacement. We will also cover the return shipping costs in such cases.

To request a return or replacement, please contact us at support@stodeer.com with your order number and the date you received the item.

You should expect to receive your refund within four weeks of handing the return package to the shipping carrier. In many cases, refunds are processed faster. This timeframe includes the transit time for us to receive your return (5–10 business days), the processing time once we receive it (3–5 business days), and the time it takes your bank to process the refund (5–10 business days).

Shipping

We ship to most countries worldwide. Please note that some products may have shipping restrictions and cannot be delivered to certain destinations.

When placing an order, you’ll receive estimated shipping and delivery dates based on product availability and the shipping method you choose. These estimates may appear during checkout depending on your selected carrier.

Shipping costs are based on weight. The weight of each product is shown on its detail page. For accuracy, we round up all weights to the nearest full pound according to our shipping partners’ policies.