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The standard shipping is free for most countries
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (7 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
The Stainless Steel Rocket Cat Tree adds a touch of warmth and wonder to your space. As light and shadows dance on its sleek surface, the sturdy material and unique design create a sense of adventure and curiosity. This charming rocket-shaped cat tree not only sparks imagination but also offers a cozy retreat for your furry friend to play, explore, and rest, bringing a little piece of the cosmos into your home.
Care & Maintenance | Due to the craftsmanship of stainless steel products, there may be welding marks or manual bending at the joints. These are not defects—please consider carefully before purchasing. |
Indoor Use | Lighting fixtures are recommended for indoor use. If you plan to place them outdoors, please contact customer service for guidance.(support@stodeer.com) |
Avoid Contact | Avoid contact between stainless steel products and acidic or alkaline substances. |
Cleaning Tips | For stubborn stains, clean with diluted vinegar or a small amount of alcohol, then rinse with water and dry the surface. |
This is a custom-made product. We do not accept returns or refunds after payment unless the issue is caused by our error (such as receiving an incorrect or defective item). Thank you for your understanding and support!
If the problem is due to our mistake, we can either offer a refund or send a replacement. We will also cover the return shipping costs in such cases.
To request a return or replacement, please contact us at support@stodeer.com with your order number and the date you received the item.
You should expect to receive your refund within four weeks of handing the return package to the shipping carrier. In many cases, refunds are processed faster. This timeframe includes the transit time for us to receive your return (5–10 business days), the processing time once we receive it (3–5 business days), and the time it takes your bank to process the refund (5–10 business days).
We ship to most countries worldwide. Please note that some products may have shipping restrictions and cannot be delivered to certain destinations.
When placing an order, you’ll receive estimated shipping and delivery dates based on product availability and the shipping method you choose. These estimates may appear during checkout depending on your selected carrier.
Shipping costs are based on weight. The weight of each product is shown on its detail page. For accuracy, we round up all weights to the nearest full pound according to our shipping partners’ policies.
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